Our goal is to make every step clear and stress-free. From scheduling to drop-off, Wheels of Hope Relief Inc. ensures honest communication, safe travel, and dependable Non-Emergency Medical Transportation for every passenger.
Below are some of the most common questions about our Non-Emergency Medical Transportation (NEMT) services at Wheels of Hope Relief Inc. Each answer is designed to provide clear and practical information for our passengers and caregivers.
The cost varies depending on the day of the week, type of service, distance and the time. Call
and ask for an individualized quote.
We currently have a Toyota Sienna and Ford Transit that is wheelchair and stretcher assessible.
Some medicare advantage plans cover NEMT services when it is deemed medically necessary
and pre approved. All trips are self pay and if insurance covers the cost, the client will be
reimbursed for their payment that was made. Please call your medicare customer service for
more information based on your personal policy.
Yes, we have a transport chair with 200lb max weight and a Stryker Pro Max R3 stretcher with a
250lb max weight. You may request this equipment at no additional charge when you book your
trip.
Yes, you can bring a support person with you at no extra charge. This person must be 18 years or
older.
Payment is due upon booking. Accepted types of payments are Visa, Mastercard and Discover.
We are able to submit claims to insurance companies upon your request. Once payment has
been received, we will reimburse you for the payment you made upon booking your ride. We
are contracted with some broker companies through medicaid (Ex.Welltrans). If brokers
schedule the ride with us, no payment is necessary on your part.
We can wait if it was pre-arranged. An hourly rate applies and is due at the time of service.
We recommend booking at least 24-48 hours ahead of your appointment time. We will do all we
can to accomodate your appointment, but time slots fill quickly, so it is recommended to book
early. You can book by phone at 219-303-0314 or through our website at wheelsofhoperelief.org.
Our HeadQuarters is located in Lowell, Indiana. Rates apply from this location. We are
registered through the Federal Motor Carrier Safety Administration and are able to cross State
lines. If you are planning a long distance medical trip, we suggest giving us notice well in
advance.
Anyone can use NEMT services for a ride to a doctor appointment. If a client is a minor, we do
require an adult 18 years or older to accompany them at no extra charge.
There is a $15 cancellation fee if you give us a two or more hour notice from your pickup time, the day of your appointment. If you cancel your ride less than two hours away of your pick up time, you will be charged for 20% of your total ride cost.
We provide services to riders with service animals. A service animal is defined as an animal that
has been trained to work or perform tasks for an individual with a disability. The ADA does not
require us to allow comfort animals (emotional support animals) to ride along with our clients.
However, please give us a call if you have a special request.
We can accomodate rides to and from an airport and special events like weddings. Please give us
a call for more details of your needs.
Wheels of Hope Relief Inc. provides trusted NEMT (Non-Emergency Medical Transportation) for seniors, patients, and individuals with disabilities, ensuring safe, comfortable rides to hospitals, therapy centers, and medical appointments with compassionate, certified drivers.
